NEWS/MEDIA
2023.09.15
[Notice] Temporary suspension of sales of UT cot
Thank you for your continued patronage of TOKYO CRAFTS products.
Regarding the UT cots , which have been on general sale since early September, it has been discovered that some products have distortions in the leg frames (leg parts).
If the leg frame is distorted, attempting to assemble it forcibly may result in product damage or injury.
If you are a customer who has purchased this product and find that the leg frame of the product is distorted and you are unable to assemble it, please stop using the product immediately and contact our inquiry desk. I would be happy if you could.
Our staff will provide support to replace product parts.
[ Our contact point]
https://tokyocrafts.jp/pages/contact
(Reception hours: Weekdays 10:00-17:00)
In addition, we have temporarily suspended sales of in-stock products in order to confirm that all products have the same abnormality. We apologize for the inconvenience, and we appreciate your understanding.
We apologize for any inconvenience this may cause and appreciate your understanding.