LAW

Display of Specified Commercial Transactions Law

Sales company	Tanacro Co., Ltd.
location	2F, 3-5-2 Negishi, Minami-ku, Saitama-shi, Saitama 336-0024
representative person	Junya Tanaka
inquiry	We accept inquiries using this email form . Due to the effects of the new coronavirus, we are reducing the number of people coming to work for the safety of our employees. For this reason, we have stopped responding to inquiries by phone for the time being. We apologize for any inconvenience this may cause and appreciate your understanding.
Homepage URL	https://tokyocrafts.jp/
Selling price	Please refer to the product introduction page .
Necessary charges other than product price Consumption tax	postage ・Free shipping for purchases over 20,000 yen ・Flat shipping fee: 880 yen (tax included) / Hokkaido 1,155 yen (tax included) / Okinawa 2,200 yen (tax included) ・If additional shipping charges are required for remote islands or some areas, we will notify you via email sent from our store.
Payment method	1) Credit card (VISA, Master, American Express) 2) Convenience store payment 3) Bank transfer 4) Pay later
Product delivery	Delivery company: Yamato Transport Co., Ltd. 1. Items will be shipped within 5 business days after payment is confirmed or order is confirmed. 2. Delivery companies may change without prior notice. Please note. 3. We currently do not ship on Saturdays, Sundays, holidays, Obon holidays, or the year-end and New Year holidays. Please note.
Returns/exchanges/ Cancellation etc.	We cannot accept returns or refunds after the product has been shipped. If the product is defective, we will exchange it for a good product. *If you wish to return or repair or exchange your product, we will collect your product, so please do not throw it away until instructed to do so.
Payment deadline	If payment is not confirmed within 5 days after ordering, the order will be cancelled.
Return deadline	Please contact us within 14 days from the delivery date.
return shipping fee	If the product is defective, we will bear the cost. All other charges shall be borne by the customer.
Regarding handling of delivery notes	(If the names of the orderer and delivery address are different) If the names of the orderer and recipient are different, the item will be shipped without a delivery note as a general rule. If the payment method is "Cash on Delivery", we will include the package. If you wish, please use this email form .