NEWS/MEDIA

2023.01.23

[Notice] Regarding problems with the point usage system

Thank you for your continued patronage of TOKYO CRAFTS products.

Currently, a problem with the point function has been reported on the TOKYO CRAFTS official website.

[Reported bugs]

When I try to use the point discount function for Amazon Pay payment, the point discount is not reflected.

This does not seem to occur with all customer payments, but only with some customers.

This is an issue that occurred on the mail order platform we are using, and we are currently investigating and repairing it.

If you are unable to use your points for the reasons listed above, we will provide you with another solution. Please feel free to contact us regarding this matter.

We apologize for any inconvenience this may cause and appreciate your understanding.