Legal notice

Seller Tanacro Co., Ltd.
Address 2F, 3-5-2 Negishi, Minami-ku, Saitama City, Saitama 336-0024
Representative Junya Tanaka
Contact

Please use this email form

Due to the impact of the novel coronavirus, we are currently operating with a reduced number of staff on-site to ensure the safety of our employees. As a result, we have temporarily suspended handling inquiries by phone. We apologize for any inconvenience this may cause and appreciate your understanding.
Website URL https://tokyocrafts.jp/
Sales Price Please refer to the product information page.
Additional Fees (Other
Than Product Price) Consumption Tax		 Shipping

・Free shipping on orders of 11,000 yen or more [Please Note
] If you use coupons or points, free shipping applies only if the final payment amount after discounts is 11,000 yen or more.

・Flat shipping fee: 880 yen (tax included) / Hokkaido: 1,155 yen (tax included) / Okinawa: 2,200 yen (tax included) ・If additional
shipping fees are required for remote islands or certain regions, we will notify you via email.
Payment Methods

Credit Card (VISA, Mastercard, American Express, JCB, Diners Club) Convenience

Store
Payment Bank Transfer Pay Later (Paydi) Mobile
Payment (PayPay, Merpay)
Product Delivery Shipping Carrier: Yamato Transport Co., Ltd.
  • 1. We will ship your order within 5 business days after payment confirmation or order confirmation.
  • 2. Please note that the shipping carrier may change without prior notice depending on circumstances.
  • 3. We currently do not ship on weekends, holidays, during the Obon season, or over the New Year’s period. Thank you for your understanding.
Returns, Exchanges, and
Cancellations		 We cannot accept returns or exchanges after the product has been shipped. We will exchange the product for a new one only if it is
defective. *If you wish to return or exchange the product for repair, we will collect the item from you, so please keep it until further notice and do not discard it.
Payment Deadline If payment is not confirmed within 5 days of placing your order, your order will be canceled.
Return Deadline Please contact us within 14 days of the delivery date.
Return Shipping Costs We will cover return shipping costs for defective items. In all
other cases, the customer is responsible for return shipping costs.
Handling of Invoices (When the name of the person placing the order differs from the recipient's name
) If the name of the person placing the order differs from the recipient's name, we generally ship the order without including a packing slip.
*If the payment method is "Cash on Delivery," we will include the packing slip
.* If you wish to have a packing slip included, please request it using this email form.