NEWS/MEDIA

2022.12.16

[Notice] Notice of support for sending replacement parts and start of resale of lantern pole "Product name: Sunset Hanger"

Thank you for always using TOKYO CRAFTS.

We would like to inform you that we are offering replacement Sunset Hanger.

We have started shipping replacement parts (adjuster belts) from today, December 16th (Friday). We will be shipping replacement parts to customers who have returned their products by yesterday, December 15th (Thursday).

If you have not yet returned the parts, we apologize for the inconvenience, but please enclose the parts and return them to us.

If you have any questions regarding shipping, please contact our inquiry desk or the TOKYO CRAFTS official LINE .

We apologize for any inconvenience caused to our customers. We will strive to prevent similar incidents from occurring in the future by thoroughly implementing product inspections and product management.

In addition, we will start selling sunset hangers from 7pm today, December 16th (Friday). If you are considering purchasing, please check it out.

Thank you for your continued support of TOKYO CRAFTS.

Related article:[Notice] Request for discontinuation of use and replacement procedure due to a problem with the lantern pole "Product name: Sunset Hanger"